Privacy Policy

At BalaBala Laser Clinic, we aim to provide you with the best possible care. We appreciate your co-operation and understanding that any information that you have provided us with is highly personal. Our clinic is committed and values your personal data and privacy in accordance with the Australian Data Protection. This privacy applies to not only the doctors in the clinic but all members of staff who have access to this information.


Collection of information

Staff members will record the following information in your file:

  • Full name, date of birth, home address, email address and phone numbers (mobile/ home)
  • Medical details (Past and Present)
  • Personal doctor’s name and number

This information enables us to contact you/ your doctor when necessary, as well as to note any significant medical details you have. In the event of you not providing this information to us, we will not be able to provide you with any services as this information are necessary for your own safety and care.


Storage and disposal of information

Your file is stored in an area where it is highly secured and protected. Only authorised personnel may access these files. In addition, any information stored on our system is highly classified and protected. If there is any information that is not relevant or out-dated, it will be deposed and your identity will be highly confidential.

Disclosure of information

In any circumstances where your personal information is required, you will be notified and your written consent will be required before we disclose any information to a third party. Upon your request, your records can be sent directly to your doctor if he/she wants to provide opinions on your status.


If you wish to discuss any matters regarding your personal information or medical records, please feel free to let our staff know so that we can provide for your needs.

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